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Booking, Cancellation & Warranty Policy

When you engage iRepair2Go, you also agree to our work authorization and service waiver

iRepair2Go Work Authorization and Service Waiver

I authorize iRepair2Go to perform repair work on my iOS® Device/Android Device. I understand that the iRepair2Go iSpecialists have been trained to perform device repairs, but iRepair2Go and its affiliates are not an Authorized Service Provider (ASP) of Apple Inc., and are in no way affiliated with Apple Inc. Further, I agree to release, indemnify, and hold iRepair2Go harmless from liability for any claims or damages of any kind or description that may arise from any iOS /Android device repair work performed on my device, unless it is caused by severe negligence of iRepair2Go, or its agent.

I understand that iRepair2Go has no liability for any data loss, which may occur as a result of work done on my device. I also understand that I have the option to, and I am responsible for backing up the device before allowing iRepair2Go to work on my device in the event of any data loss and hardware or software failure.

I understand that repairs or technical support rendered by iRepair2Go may void manufacturer warranties for this iOS / Android device.  iRepair2Go and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.

I understand that the repair quote is based on the described problem I had selected. Any deviation from the described problems will be subjected to a minimum service fee of $49.95 when the Service Provider has arrived on-site or is en-route.

I understand that waterproofing features will be lost during the process of repair for certain models of devices which has waterproofing features.

I understand that any faulty parts after being replaced, will be taken back by a iRepair2Go iSpecialist. I also understand that due to the nature of a cracked screen, the body’s perfect frame is usually compromised and thus, slight imperfections might occur – such as the screen that is replaced, not being able to fit perfectly into the dented frame. For extreme cases, I understand that the iSpecialist will have to use tools to force the dented frame back into position, to allow the glass to fit in. This might compromise aesthetics over functionality but is otherwise necessary. The Dent fee is $10 per corner.

I further understand that it is my responsibility to inform iRepair2Go accurately with regard to the model description and condition of my iOS / Android device, as well as whether any modifications or repairs have previously been attempted or completed. A iRepair2Go iSpecialist will perform a check-in diagnosis of my device to evaluate its condition. If the device needs to be taken to our service center and arrives at iRepair2Go in noticeably different condition than previously described, I acknowledge that additional charges may apply. I understand that an iRepair2Go iSpecialist will inform me to discuss the discrepancies and potential additional costs. In cases of glass repair jobs for iPhones, if the iPhone has been found not to contain an original LCD, or the display not working as normal (i.e: dark spots, bright spots, water stains), additional charges may apply. Our technician will be able to advise you upon checking the phone. You may also choose to cancel the job at that point with a $30 service fee.

If your device is not repairable after the attempted repair I understand that a $49.95 Diagnostic charge will be applied to cover the time and km spent to attempt the repair.

iRepair2Go and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer.

As the customer, I recognize that the careful shipping of my device to iRepair2Go is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.

iRepair2Go provides 30-days to 90-day warranty, as shown in the quotation, for the parts replaced. The warranty covers defects not owing to physical damage, relating to the parts that have been replaced only. Any warranty after the first 30 days will be covered. Doorstep warranty beyond 30 days can be provided at additional fees.

iRepair2Go Scope of Warranty Coverage

Any purchased parts repaired or replaced by iRepair2Go are warranted against defects in material and workmanship under normal use for the duration of the warranty period. This limited, nontransferable warranty is provided exclusively to the customer who commissioned the repair and whose name appears in the invoice.

The warranty does not include the following:

  • Pre repair conditions that existed before the repair
  • Post-repair conditions that have been made known to and accepted by the customer
  • Loss of data as a result of the repair or after the repair
  • Subsequent damage to the device after the repair, including cracked screens
  • Subsequent accidental or purposeful drops
  • Water damage
  • Tampering with internal hardware or attempted self-repair
  • Software-related issues, including jail breaking
  • Known manufacturing or performance issues
  • Faults not related to the original repair
  • If qualified, Battery Replacements come with a 30 Day warranty as long as we can verify a Certified MFI charging cable is used. We will also preform a test on the Tri Star charging IC to make sure the fault isn’t coming from the motherboard. If the fault shows to not be a battery issue a $29.95 fee will apply for the techs time. All other repairs if qualified will come with a 90 day warranty.

Note that having your device dropped and its screen cracked may have already voided its original manufacturer warranty. Any repairs not done by an Authorized Service Provider of the original device manufacturer would also constitute voiding of the original manufacturer warranty.

Under the Personal Data Protection

iRepair2Go respects your privacy. Our privacy statement outlines our policy and responsibilities on the collection, use or disclosure of your personal information.

By engaging iRepair2Go services, I understand, agree and give consent on the collection and use of personal information as such;

iRepair2Go collects personal information such as your name, contact number, email address and payment information for purposes of data analysis, administration and disclosure to iRepair2Go iSpecialists and its relevant parties.

If you no longer wish to receive promotional materials from iRepair2Go, you may unsubscribe from our mailing list by emailing us at info @ iRepair2go.com, and no further information will be sent to your email address.

Limitation of Liability

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

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