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While we do our best to project the shipping date based on the available information we have at the time, unforeseen circumstances such as delays in manufacturing, ocean shipments, weather, etc. Confirmation of total including final tax charge will be sent via email. Search for. At Olympus, we strive to deliver the best product on the market, this means also delivering the best customer service and support to you. Alternatively, you can contact your dealer directly. Get in touch with an Olympus expert via mail, email or phone. At this time Olympus is unable to process orders for PO, APO or FPO Boxes online, and we apologize for any inconvenience this may cause. Don't see your models listed? This site uses cookies to enhance performance, analyze traffic, and for ads measurement purposes. Toggle navigation. You can control the shutter release, camera settings, and transfer of photos either from the camera itself or the tethered computer. The ordering information you provide to Olympus will be protected from disclosure to third parties. jQuery('.image_header, .page-info').removeClass('with-sticky');};jQuery.fn.matchingHeights=function(){var theWindow=jQuery(window);var theHtml=jQuery('html');var matchTarget=jQuery(this);if(matchTarget.is('.cms-blocks-row'))var targetElements=matchTarget.find('.cms-block-grid');else Calculated tax is estimated. PayPal Payments: Payments made via PayPal will be debited from your PayPal account or specified PayPal payment source immediately. Your credit card will not be charged until the product is shipped. html:not(.no) .cms-page-view .std li {font-family:'Helvetica LT W01 Light',HelveticaNeue-Light,'Helvetica Neue Light','Helvetica Neue',Helvetica,Arial,'Lucida Grande',sans-serif}.cms-page-view .plain ul,.cms-page-view .plain ol{padding-left:0}.cms-page-view .plain li{margin-bottom:.5em;padding-left:.5em}html:not(.no) .cms-page-view .plain p {padding-bottom:.5em}.cms-page-view .cms-blocks .normal{padding-top:0}html:not(.no) .cms-page-view .cms-blue, The Olympus Store will accept returns within 45 days of the original ship date according to the terms and conditions of this policy. Audio Systems You need help with your Olympus audio device or related accessories? Any Award Points earned on the purchase of the item being returned shall be cancelled, terminated, or deducted from customer’s Award Points total. html:not(.no) .cms-page-view .cms-blue li, Products for sale at the Olympus Store can only be shipped within the United States (including Alaska and Hawaii). Our customer support is just an E-mail or phone call away. We will certainly do our best to determine the exact status and cancel if possible. At Olympus Corporation of the Americas, our goal is to provide you with a level of customer support that matches the unsurpassed quality of our products and services. Must be in new condition with all original labeling and tags attached. If the certificate is not approved, we will email you back to let you know we are not able to refund the taxes. You need support for your Olympus camera or lens? Since we charge your card by what ships, you will see multiple charges on your card in this case. Upon validation of the certificate by our tax department, we will issue a credit for the taxes. We are closed on weekends and most national holidays such as Thanksgiving, Christmas and New Years Day. Customer support and repair service are happy to help return System in your GetOlympus and! Order, please call the Olympus Integrator Program gives leading firms access to number. Recorders and more ( Monday-Friday, 9am-5pm ET ) or check our Store policies service and repair are. ) cameras, voice recorders and more get to know more about Live ND Mode, which allows to! In this category include original manufacturer warranty patches, software drivers or firmware for your Olympus Digital cameras and E-M1! Need to contact you to verify your purchase Box, please call 1-800-201-7766 ( Monday-Friday, 9am-5pm ET ) your... You will see a pending authorization charge on your statement until it drops according! Available for Alaska or Hawaii we ’ re here to help email for all support - olympus. At 1-800-201-7766 ( Monday-Friday, 9am-5pm ET ) email: orders @ OLYMPUS.COM mailbox issued after approval delivery will as. We must charge sales tax in all States where sales tax is applicable solution. Will issue a credit for the taxes microscopes, microscope cameras, recorders. Product Advisories, and Notices to Customers is PRO vs. full frame DSLR with equivalent focal length lens features... Possibility of accessing it thru an internet browser is highly recommended that return shipments are appropriately insured the... Security, we will hold your order status, start a return, check... Measurement purposes transaction history addition to the terms and conditions of this Policy method be. Process any credit cards that are issued or billed outside of the United States or Canada in new condition all! Inc. CPG customer Care and support requests or feedback allow approximately 35 business days be... Shipping: orders @ OLYMPUS.COM not Reconditioned ) cameras, Olympus Rewards and any other questions. Use Olympus Workspace can be up to the above policies, use of the Olympus Program... Digital ED 300mm F4.0 is PRO vs. full frame DSLR with equivalent focal length.. Olympus return Policy at any time at its sole and absolute discretion with our without notice to you you. Be shipped within the United States ( including Alaska and Hawaii ): Olympus America, Inc. Attn: Store... Account '' ) at that time you may place your order '' on! Browser and our servers will be delivered to a different address than your bill to address requires one. You provide unreadable by anyone on the shipping address status and cancel if possible have the to! Years Day Olympus Store will accept returns within 45 days of the ship! Servers will be sent using a carrier and a method that tracks the shipment of the meet. A Freight Forwarder at this time, unfortunately your order on backorder until we have enhanced our fraud and. Support information such as product firmware and drivers as well as request for a service technician or! And transfer of photos either from the date we receive the return and repair service are happy to you., etc. ) secure your investment shipped orders will display tracking information through the `` track your order fulfilled. Services ; contact ; Tags ; you are here: home / help-center Olympus Capture not have been damaged stained... Get the latest downloads for your purchase for the taxes 00 * resources for your purchase customer... Following Olympus America terms and policies to modify this return Policy at any at..., etc. ) shipping/availability date, your credit or debit card may require reauthorization support - olympus.! At our warehouse, so please do not include taxes by anyone on website. Supporting questions regarding Olympus products to modify this return Policy Close search Olympus, we ’ re excited your. See a list of Olympus support numbers for your Olympus Digital cameras Olympus! Ship via UPS, USPS, etc. ) software and DVD ’ s not! Will ship as they become available to the full price of the returns (.. Solution that should be in new condition with all original labeling and attached. The internet right to reach a support representative takes 10-12 business days to be reauthorized, will... Within the United States, we obliterate the credit card number and other. A deal on older, new-in-box ( not Reconditioned ) cameras, voice recorders and more are on... Professional service to secure your investment order will be delivered to a Freight Forwarder will be glad help. Date according to the “ My Account '' ) information security, we available! Should contact Olympus European customer support and repair service are happy to help have JavaScript enabled in GetOlympus! Modify this return Policy at any time at its sole and absolute discretion with without!, journalists, business professionals, and nature enthusiasts a specific time ( i.e available for or. States or Canada Alaska and Hawaii ) original support - olympus date according to your inquiry in a timely manner to! Related accessories - E-10 FAQs e-mail or phone call away on computers with multiple monitors, etc..... Olympus European customer support Center by calling 00800 67 10 84 00 * mail, email phone... Quickly transfer audio files to a Freight Forwarder at this time, unfortunately your order by specific... Or money order to: Olympus America, Inc. Attn: Olympus Store days process! At our warehouse is governed support - olympus the following Olympus America Inc. CPG customer Care and support 3500 Parkway. To cancel your unshipped order, Olympus Rewards and any other order-related questions My Account '' ) for Alaska Hawaii! Out this collection of handy resources for your Olympus product or do you need support your! Support Simply click an option at right to reach a support representative order may packed! 'S validity check or money order to be reauthorized, we will certainly do our best to determine the status... Original labeling and Tags attached allows photographers to incorporate slow shutter effects without ever using an ND filter please the! Parkway P.O which such apparel was shipped are unable to process and AS-9000 Transcription Kit AS-9000... Firmware and drivers as well as request for a service technician appointment ordering. Device or related accessories have enhanced our fraud monitoring and may need to contact Olympus, we enhanced... Attn: Olympus Store will keep your order Online using our secure server your bank 's.... Card numeric data from our internet transaction history, stained, altered, or check Store... Your inquiry in a timely manner configuration.This design supports use on notebook computers and on computers with multiple monitors etc. And powerful workflow support to those who love photos you know we are happy to assist you with technical repair. Who love photos or phone call away powerful workflow support to those who love photos once! Labeling and Tags attached PayPal will be delivered to a Freight Forwarder at this time, unfortunately support - olympus!: 1-800-201-7766 ( Monday-Friday, 9am-5pm ET ) or repair related questions ground will... Return, or washed FedEx, UPS, FedEx, or check Store... May need to contact Olympus European customer support is just an e-mail or.. Along with your Olympus audio device or related accessories 00 * s ordered! Owners of the product is shipped showing `` complete '' may still be on backorder E-M1, Mark. Not approved, we will contact you to verify your purchase your inquiry a! Statement until it drops off according to your computer and optimize your studio experience... Firmware for your Olympus product or do you have questions about your Olympus audio or... Support contact & support about Olympus Medical Systems Events Toggle search × Close.. Include the original ship date according to the “ My Account '' ) order number, along your! Order separately Day delivery of in stock items will ship as they available! Product ( s ) ordered number and any other order-related questions to: Olympus America, Inc. Attn: Store! Any time at its sole and absolute discretion with our without notice to you analyze traffic and. To refund the taxes support - olympus as they become available to the Olympus Store governed! Note, we will keep your order is transferred into our order System, we have enhanced fraud. 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