Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

How does the iRepair2Go iPhone & iPad Repair Service work?

iRepair2Go is an “on-demand” iPhone repair & iPad repair service. Just follow these simple steps to book your repair:

1. Find your device and repair above. Select what’s broken on your iPhone or iPad and receive an instant repair price.

2. Fill in a short and simple request a repair. Then select a date and time window you would like your iPhone repaired or iPad Picked up.

3. We will review and confirm your repair request ASAP! Then our Tech will come to your chosen location fix your iPhone on the spot or Pick Up your iPad.

Where do I need to take my iPhone or iPad to be repaired?

Nowhere! iRepair2Go is an iPhone and iPad repair service with a difference – you can carry on doing the things you love while our iRepair2Go Repair Hero comes to you.

What types of Smartphones do you repair?

We repair iPhone & iPads. Sorry, we don’t offer repairs on Androids.

I tried repairing my iPhone/iPad myself, can I still have you repair or diagnostic it?

Yes, no problem, please call us to discuss what issues you’re facing.

Can I get my iPhone repair done today?

In most cases the answer is a resounding yes! If you’d like your iPhone repaired the same-day, we will do our level best to make this happen.

What are your operating hours?

Bookings request can be made 24 hours a day, 7 days a week. Our repair operating hours are as follows

8am to 6pm Monday to Saturday

 

Are repairs guaranteed?

Absolutely! We offer a 60 warranty* on all our repairs. Full details of our warranty are available here

How long will my repair take?

Our mobile iPhone repairs normally take 45-60 minutes, but depending on the iPhone model and the extent of damage, some repairs might take 90 minutes while others take just 30 minutes. iPad Repairs take 1-2 Business days.

 

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, most non-responsiveness issues are due to a drop and most will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to the LCD & Glass option as the LCD has suffered irreversible damage.

What types of iPhone repairs do you undertake?

iRepair2Go can perform the following types of iPhone repair:
  • Broken or cracked screens
  • Front or rear facing camera problems
  • Charging Port Replacements
  • Problems with your battery
  • Sound or microphone problems
  • Home, volume, mute or on/off button problems

Sorry since we are mobile we are unable to work on Water Damaged devices.

What iPhone & iPad models do you repair?

We are able to repair a range of different issues for the following iPhone models
  • iPhone 5, 5c, 5s and SE
  • iPhone 6 and 6 Plus
  • iPhone 6s and 6s Plus
  • iPhone 7 and 7 Plus
  • iPhone 8 and 8 Plus

For iPad repair, we can replace screens for

  • iPad 2 / iPad 3 / iPad 4 / iPad 5 / iPad 6
  • iPad Mini / iPad Mini 2 / iPad Mini 3 / iPad Mini 4
  • iPad Air / iPad Air 2

What types of iPhone repairs do you undertake?

iRepair2Go can perform the following types of iPhone repair:
  • Broken or cracked screens
  • Front or rear facing camera problems
  • Charging Port Replacements
  • Problems with your battery
  • Sound or microphone problems
  • Home, volume, mute or on/off button problems

Sorry since we are mobile we are unable to work on Water Damaged devices.

I have multiple issues with my iPhone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

How do I pay?

Payment is via credit or debit card (Visa, MasterCard & Amex) or cash. For card payments, payment is made directly to the Tech via a safe and secure card reader through SQUARE PAYMENTS and is only made once your repair is complete and our Tech has saved your day.

How much does it cost?

Our prices are very competitive, with screen replacements starting at just $70.00. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your mobile iPhone is repaired, at your home, work or even your favorite cafe.

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